Sunday, April 27, 2008
True Leader Should Know How to Manage Failure
" i have a dream... for some to see.... " Some people dream in the night, others dream during the day... Both of them are unaware that they are dreaming! And yet there are some who dream knowing very well that they are dreaming. And these are the people who make things happen. These are the people who act as change agents in society. Yes, we are talking of the dreams of Gandhi, Martin Luther, Dhirubai, Dr Kurien and Dr. APJ Abul Kalam ! We do have such people! Not that they are noted scientists or social architects , but they do deserve a special mention here in my blogging efforts - Lest their dreams & desires go unnoticed. They are the dreamers, the visionaries in their own rights! 'A Leader Should Know How to Manage Failure' (Former President of India APJ Abdul Kalam at Wharton India Economic, forum, Philadelphia, March 22, 2008) "Question: Could you give an example, from your own experience, of how leaders should manage failure? Kalam: Let me tell you about my experience. In 1973 I became the project director of India's satellite launch vehicle program, commonly called the SLV-3. Our goal was to put India's "Rohini" satellite into orbit by 1980. I was given funds and human resources -- but was told clearly that by 1980 we had to launch the satellite into space. Thousands of people worked together in scientific and technical teams towards that goal. By 1979 -- I think the month was August -- we thought we were ready. As the project director, I went to the control center for the launch. At four minutes before the satellite launch, the computer began to go through the checklist of items that needed to be checked. One minute later, the computer program put the launch on hold; the display showed that some control components were not in order. My experts -- I had four or five of them with me -- told me not to worry; they had done their calculations and there was enough reserve fuel. So I bypassed the computer, switched to manual mode, and launched the rocket. In the first stage, everything worked fine. In the second stage, a problem developed. Instead of the satellite going into orbit, the whole rocket system plunged into the Bay of Bengal. It was a big failure. That day, the chairman of the Indian Space Research Organization, Prof. Satish Dhawan, had called a press conference. The launch was at 7:00 am, and the press conference -- where journalists from around the world were present -- was at 7:45 am at ISRO's satellite launch range in Sriharikota [in Andhra Pradesh in southern India]. Prof. Dhawan, the leader of the organization, conducted the press conference himself. He took responsibility for the failure -- he said that the team had worked very hard, but that it needed more technological support. He assured the media that in another year, the team would definitely succeed. Now, I was the project director, and it was my failure, but instead, he took responsibility for the failure as chairman of the organization. The next year, in July 1980, we tried again to launch the satellite -- and this time we succeeded. The whole nation was jubilant. Again, there was a press conference. Prof. Dhawan called me aside and told me, "You conduct the press conference today." I learned a very important lesson that day. When failure occurred, the leader of the organization owned that failure. When success came, he gave it to his team. The best management lesson I have learned did not come to me from reading a book; it came from that experience." Hence, true Leaders don't jump and get the credit of all the successes at the end of the day. In corporate world there are many leaders who can't share credits, moreover they change their behavior instantly as soon as they accomplish their own destination by using ladders or by changing their political house. Ultimately, this had been a true cliche "A rolling Moss never gathers mass".